The standard timeline for website development is 3-4 weeks. However, if you’re in a rush, we offer a fast-track option to complete your website within 2 days for an additional fee.
Yes! We provide 1-2 hours of training to help you learn how to update and manage your website. This ensures you feel confident making changes and keeping your site up-to-date.
For emergency maintenance, you can contact us via email or WhatsApp outside of regular business hours. We handle such requests promptly to minimize downtime.
Absolutely! After your website is launched, we offer 1-2 hours of training to guide you on updating content, managing pages, and other essential tasks.
Yes, we perform daily backups of your website and email to ensure your data is secure and recoverable if needed.
We implement robust security measures such as Wordfence, two-factor authentication (2FA), username masking, and redirecting login attempts. For additional protection, we offer optional Cloudflare integration and firewalling.
Yes, we can add multilingual functionality to your website. If you have specific language requirements, please contact us directly via email or WhatsApp to discuss your needs.
We provide step-by-step guidance to help you set up your business email on various devices, including smartphones, tablets, and computers. If you need assistance, feel free to reach out to our support team.
If you encounter email access issues, contact us via email (from a working address) or message us on WhatsApp. We’ll investigate and resolve the issue as quickly as possible.
Yes, we include daily email backups as part of our services to ensure your data is safe and accessible. The backups are for a maximum of seven days.
We use advanced spam filters and security measures to protect your email. Additionally, we recommend enabling two-factor authentication (2FA) for added security.
Yes, for urgent email issues, you can contact us via email or WhatsApp outside of regular hours. We’re here to help.
Yes we can upgrade your mailbox for a fixed yearly fee / MB
You can reset your password in [domainnamehere]/webmail (i.e. for a webhd.co.uk email, it would be https://webhd.co.uk/webmail) by logging in and going to Settings.
Should you forget your password and cannot login to webmail, we can reset it for you. You may Submit a ticket or send us an email.
Ownership of your website is transferred to you once the final payment is made in full. This includes all intellectual property rights.
We accept various payment methods, including bank transfers and online payments. If you have specific preferences, let us know, and we’ll accommodate where possible.
Yes, website maintenance is charged at £65/hour. However, we offer special rates for retained customers. If you require regular updates, we recommend discussing a retainer package with us.
Refunds are not given for digital products, as we cannot rescind ownership of the file from you in exchange. Physical merchandise has a refund & return period of 14 days for dissatisfaction or in the event of damage upon receipt.
You can reach us via email, phone, text messages, or WhatsApp. We aim to respond within 12 hours, often much sooner.
Yes, we offer retainer services to ensure you have consistent support for website updates, maintenance, and other needs.
Of course! We’re happy to assist with any updates or changes you need. These are billed at our standard maintenance rate unless you’re on a retainer.
You can reach us via phone, text messages, or WhatsApp. We aim to respond within 12 hours, often much sooner.
Yes, we offer SEO services as part of our packages. We can optimise your website for search engines to improve visibility and drive traffic.
Improving visibility involves a combination of SEO, social media marketing, and consistent content updates. We use tools like Google Analytics and SEMrush to develop effective strategies tailored to your business.
Yes, we can integrate your social media platforms into your website. This includes adding social media buttons, feeds, and shareable content features.
If you’re a customer of ours and you need further support that cannot be found here, please submit a ticket to our support ticket system and we will figure out what can be done!
